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Terms of Use
Sales Policy
Shipping Information This website is owned and operated by Misty Mate.
Please be aware that your use of the MistyMate.com website automatically binds you to the unconditional agreement that you will adhere to and abide by the following. __________________________________ Terms of Use Changes in Terms of Use
MistyMate.com reserves the right, at its sole discretion to change, modify, add or remove portions of its Terms of Use at any time without notice. For this reason, we encourage you to review these Terms of Use whenever you use this Site.
Use of Intellectual Property
All materials and information featured at the MistyMate.com website including all logos, images, photographs, text and any other materials (collectively referred to as “Contents”) are exclusive to MistyMate.com and are intended for personal, non-commercial use. Any reproduction, publication, transmission, distribution, display, modification, creation, sale or participation in any sale of the Contents of MistyMate.com in any way, in whole or in part are strictly prohibited without the written permission of Misty Mate, Inc. No entitlement or interest of any materials is transferred to you as a result of gaining materials from Misty Mate, Inc. following the written permission to use specific materials from MistyMate.com from Misty Mate, Inc.
Submissions
Misty Mate, Inc. encourages customers to send feedback regarding areas of existing business to better accommodate their needs. Please note any comments, feedback, suggestions or other correspondence (collectively referred to as “Submissions”) submitted to MistyMate.com or Misty Mate, Inc. are and will remain the property of MistyMate.com without any recognition or compensation to you. Upon sending your Submission, you agree that MistyMate.com and Misty Mate, Inc. retain the right to use that information at its own discretion. For your protection, please do not send any Submissions that may contain confidential information or any other intellectual property.
MistyMate.com, Misty Mate, Inc. and Misty Mate representatives alike do not accept any Submission of external ideas for advertising campaigns and other marketing promotions, new products, product enhancements or developments, product names or ideas for other product uses outside of their conventional use. This policy is to protect any intellectual property and creative ideas as well as to prevent any potential misunderstandings or disputes if Misty Mate products or promotions seem similar to those ideas Submitted to Mistymate.com, Misty Mate, Inc. or a Misty Mate representative. Please understand if you choose to submit your idea to MistyMate.com, Misty Mate, Inc., or any Misty Mate representative, you agree that the Submission will become and remain the property of MistyMate.com and Misty Mate, Inc. without any recognition or compensation to you. Upon sending your Submission, you agree that MistyMate.com and Misty Mate, Inc. retain the right to use that information at its own discretion.
General Disclaimers
As the manufacturer, Misty Mate, Inc. reserves the right to modify its pricing and/or product offering at any time.
All billing and shipping information must be truthful and accurate. Providing any untruthful or false information is a breech of the Terms. Misty Mate, Inc. reserves the right, at its sole discretion, to refuse or cancel any order for any reason. If, for any reason, you would like to cancel your order, you must notify Misty Mate, Inc. prior to seasonal shipping cut-off times. Failing to do so will result in order fulfillment. Please see Sales Policy for further details.
Some situations may result in a pending order including lack of product availability, inability to complete the sales transaction and other inaccuracies or errors regarding the information supplied during the checkout process. We may also require additional information be provided prior to approving any order. A Misty Mate representative will contact you if your order is pending. If your order remains in pending status without any contact with Misty Mate for more than ten (10) business days, Misty Mate retains the right to cancel the order without further notice. If any funds have been charged prior to cancellation, Misty Mate will issue a refund based only on the original payment method in which the order was placed.
Security
By using MistyMate.com or contacting Misty Mate, Inc., you agree that any personal information submitted to MistyMate.com and/or Misty Mate, Inc. may be used exclusively by Misty Mate, Inc. The information customers are required to submit is not shared, distributed or sold in any way. However, this information may be used for commercial purposes.
Any information submitted to MistyMate.com will be routed through the Internet. The proper precautions have been taken to relieve any potential compromises in the safety and security of MistyMate.com. However, please be sure to take your own personal precautions in order to prevent identity theft.
Implied Agreement to Terms of Use
As a result of personal dissatisfaction with this website, its content or with any of the terms described in this policy, please discontinue using this website. By using this website, it is implied that you have read, agree and will adhere to its policies. Sales Policy
General Disclaimers:
All billing and shipping information must be truthful and accurate. Providing any untruthful or false information is a breech of the Misty Mate Terms of Use Policy. Misty Mate, Inc. reserves the right, at its sole discretion, to refuse or cancel any order for any reason. If, for any reason, you would like to cancel your order, you must notify Misty Mate, Inc. prior to seasonal shipping cut-off times. Failing to do so will result in order fulfillment. Please see Return and Exchange Policy for further details.
Some situations may result in a pending order including lack of product availability, inability to complete the sales transaction and other inaccuracies or errors regarding the information supplied during the checkout process. We may also require additional information be provided prior to approving any order. A Misty Mate representative will contact you if your order is pending. If your order remains in pending status without any contact with Misty Mate for more than ten (10) business days, Misty Mate retains the right to cancel the order without further notice. If any funds have been charged prior to cancellation, Misty Mate will issue a refund based only on the original payment method in which the order was placed.
Returns:
If you have purchased a Misty Mate product from MistyMate.com or from a Misty Mate Customer Service Representative, you are granted a ten (10) business day period from the date of purchase to initiate contact with Misty Mate, Inc. in regards to a return. Please contact us via telephone or email as soon as possible to obtain a RMA number, if applicable. Refunds will only be issued if a RMA number has been obtained from Misty Mate, Inc. The product you wish to return must be in Resalable Condition in order to receive a full refund. Resalable Condition is defined upon the following terms:
• Product must be cleaned thoroughly. • Product must be completely dried from any water or usage prior to return shipping. • Product must include all of the original parts and accessories that were originally included. • Product must not be altered, serviced, upgraded or expanded from its original form. • Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. • Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. • Product must not be modified to significantly alter its functionality or capability. • Any and all original Misty Mate logos and trademarks must be on the product.
Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR REFUND REQUEST. Misty Mate will issue a refund based only on the original price and payment method in which the order was placed.
Exchanges:
If you have purchased a Misty Mate product from MistyMate.com or from a Misty Mate Customer Service Representative, you are granted a ten (10) business day period from the date of purchase to initiate contact with Misty Mate, Inc. in regards to an exchange. Please contact us via telephone or email as soon as possible to obtain a RMA number, if applicable. If your exchange results in a partial refund, it will only be issued if a RMA number has been obtained from Misty Mate, Inc. The product you wish to return must be in Resalable Condition in order to be eligible for an exchange and/or partial refund. Resalable Condition is defined upon the following terms:
• Product must be cleaned thoroughly. • Product must be completely dried from any water or usage prior to return shipping. • Product must include all of the original parts and accessories that were originally included. • Product must not be altered, serviced, upgraded or expanded from its original form. • Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. • Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. • Product must not be modified to significantly alter its functionality or capability. • Any and all original Misty Mate logos and trademarks must be on the product.
Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR EXCHANGE AND/OR PARTIAL REFUND REQUEST. Misty Mate will apply a credit for your exchange based only on the original price you paid for the product. Any additional payments will be applied to the original payment method in which the order was placed.
Pricing:
If Misty Mate, Inc. reduces its prices on any item you have ordered within ten (10) business days of the date of purchase, you may request a price adjustment. The adjustment will result in a refund that will be applied to the original payment method in which the order was placed. The refund amount will be equal to the difference in the price originally paid for the item and the current price of the item. Shipping Information
General Information
It is the intention of Misty Mate to provide you with the greatest service possible. The company has put forth the effort to provide the following information with your order:
- Order Confirmation
The Order Confirmation will be provided to you via email within minutes following your order submittal.
- Order Receipt
The Order Receipt will be sent to you via email after your order has entered the Misty Mate system. This should occur within one (1) business day of submitting your order (with the exception of national holidays).
Note: Misty Mate will ship your order within two (2) business days of your Order Receipt. However, pending orders (see General Disclaimers) may result in further delays. If your order is received as pending, Misty Mate will attempt to contact you the same day of your Order Receipt.
- Tracking Information
The Tracking Information will be sent to you via email after your order has been retrieved by the designated carrier (determined by Misty Mate on a case-by-case basis).
Misty Mate ships orders Monday – Friday. Shipping staff is not available to ship on Saturday, Sunday or on national holidays.
All shipping methods available in the checkout process are noted with the number of business days in which your order will be delivered after it has been shipped by Misty Mate.
Please keep in mind when choosing your shipping method that it may take up to two (2) business days from your Order Receipt for Misty Mate to fill and ship your order.
Misty Mate has various shipping methods available to best suit your needs. Misty Mate, at its own discretion, will determine a designated carrier for your order. This is determined on a case-by-case basis. If the shipping address you provide with your order does not accept deliveries from a particular carrier or if you know of a particular carrier that does not offer delivery service to that shipping address, please disclose this specific information in the “Comments” section you will find in the checkout process.
Any and all specific information or instructions about your order should be provided in the “Comments” section you will find in the checkout process. This is the preferred method of contact for concerns regarding your order however email or telephone contact is acceptable as well.
Misty Mate products are an excellent gift idea for anyone and can be given for virtually any occasion. If you are ordering Misty Mate products as a gift, please feel free to include a gift message in the “Comments” section you will find in the checkout process. Your message will be featured on a copy of the Sales Order, which is included with every order. Please note that Misty Mate does not offer gift receipts although they can black-out the sales prices at your request.
General Disclaimers
All billing and shipping information must be truthful and accurate. Providing any untruthful or false information is a breech of the Misty Mate Terms of Use Policy. We may also require additional information be provided prior to approving any order. Misty Mate, Inc. reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
Domestic Orders (orders shipping within the United States)
Misty Mate defines a domestic order as any order that is to be shipped within the fifty (50) United States. Therefore any orders shipping to any of the U.S. Territories, Mexico, Canada, South America, Europe, Asia, Africa, Australia or Antarctica are considered international orders. Please see the section on International Orders for further information.
Misty Mate offers three different shipping methods for domestic orders to best suit your needs: Standard Shipping (7-10 days), Quick Shipping (3-4 days) and Gold Shipping Service (1-2 days). Each shipping method has its own shipping rate which will reflects the size and weight of the items in your Cart.
To determine how much each shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address and contact telephone number. Then, select the shipping method in which you would like a quote. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, any applicable taxes (for Arizona residents only) and your order total.
Please note that all military addresses are considered domestic. For detailed information, please reference the section on Military Orders.
International Orders (orders shipping outside the United States)
Misty Mate defines international orders as any order that is to be shipped outside the fifty (50) United States. Therefore any orders shipping to any of the U.S. Territories, Mexico, Canada, South America, Europe, Asia, Africa, Australia or Antarctica are considered international orders.
Misty Mate offers one shipping method for international orders: International Shipping (8-12 days). This shipping method has its own shipping rate which reflects the size and weight of the items in your Cart. International orders will only be validated if the International Shipping (8-12 days) shipping method is chosen. To avoid pending order delays, please be sure to choose the International Shipping (8-12 days) shipping method when submitting your order.
To determine how much the International Shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address, contact telephone number and country. Then, select International Shipping (8-12 days) as your shipping method. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, and your order total.
International Orders may be subject to duties issued by Customs Officials. It is the company’s intention to adhere to the standards and laws set forth by Customs Officials. MISTY MATE IS IN NO WAY AFFILIATED WITH CUSTOMS, AND THEREFORE DOES NOT CLAIM RESPONSIBILITY FOR ANY ADDITIONAL FEES THEIR OFFICIALS MAY REQUIRE.
Please note that all military addresses are considered domestic. For detailed information, please reference the section on Military Orders.
Military Orders
Misty Mate, Inc. is very proud of all our service men and women in the Armed Forces. We are grateful for the sacrifices they and their families make to ensure our freedoms, here and abroad. Any of the Misty Mate Personal pumps and products are available to ship overseas.
Misty Mate defines military orders as any order that is shipped to a military service member at an APO, FPO or other military coded address.
Misty Mate offers one shipping method for military orders: Standard Shipping (7-10 days). This shipping method has its own shipping rate which reflects the size and weight of the items in your Cart. Military orders will only be validated if the Standard Shipping (7-10 days) shipping method is chosen. To avoid pending order delays, please be sure to choose the Standard Shipping (7-10 days) shipping method when submitting your order.
To determine how much the Standard Shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address, contact telephone number and choose US United States for the country. Then, select Standard Shipping (7-10 days) as your shipping method. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, and your order total.
Please follow the proceeding instructions during the checkout process:
Shipping Information (information for the person you are sending TO – can be provided to you by your service member) - First/Last Name: Full military name including Title/Rank
- Street Address 1/Street Address 2: Use these two lines to include the location codes (can be provided to you by your service member
Note: Please be sure to include all punctuation “ – “, “ / “ , etc. - City: APO
- State: AE
- Zip Code: Use military postal code
- Country: US United States
- Shipping Method: MUST BE “Standard Shipping (7-10 days)”
Note: Your order will be shipped via USPS First Class Mail or USPS Priority Mail depending on the size of your order. This is currently the fastest rate Misty Mate is authorized to ship packages to service members.
Payment Method (Visa, Mastercard, Discover or American Express) Billing Address (information for YOU - your credit card billing information) - Chose “Other”
- Fill out appropriate information for credit card verification
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