To activate your warranty, you must first register your product
with Misty Mate. Simply enter the product key located on the back of your Warranty
Card at www.mistymate.com to register.
WARRANTY COVERAGE
Misty Mate’s warranty is enforced by the terms
below:
Misty Mate warrants all Misty Mate products against defects
in materials and workmanship under normal operating conditions and suggested
uses for a period of FOUR (4) YEARS. This FOUR (4) YEAR period begins at the
date of production (“Warranty Period”). This limited warranty is
only valid for eligible, registered Misty Mate products and to the original
purchaser. If a defect arises and a valid claim is received by Misty Mate from
the original purchaser within the Warranty Period, the company will exchange
the defective part for a new functional part. The originally purchased product
still assumes and continues the FOUR (4) YEAR Warranty Period that began at
the date of production. When a defective part is exchanged, the replacement
part becomes your property and the defective item is again Misty Mate’s
property. You are responsible for the removal and installation of the product,
if applicable.
Misty Mate reserves the right, at its sole discretion to change,
modify, add or remove portions of its Warranty Coverage and policies at any
time.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to Products that have been
manufactured by Misty Mate. It must be identifiable by the Misty Mate trademark,
trade name or logo. This Limited Warranty does not apply if the Product (a)
has been altered, serviced, upgraded or expanded by anyone who is not a representative
of Misty Mate, (b) has been installed, operated, repaired or maintained that
does not follow the instructions for installation and usage supplied by Misty
Mate, (c) has been damaged by operating outside guidelines for which it was
designed and intended by Misty Mate, (d) has been damaged caused by accident,
misuse, stress, negligence, fire, water damage or other external causes, (e)
has been modified to significantly alter functionality or capability (f) if
any Misty Mate logos, trademarks have been removed or defaced (g) if the product
warranty has not been registered with Misty Mate. Misty Mate’s Warranty
Coverage shall not exceed 2 claims, the amount paid by the customer for the
product or the FOUR (4) YEAR Warranty Period.
NO OTHER WARRANTIES
Misty Mate limits its coverage under the FOUR (4) YEAR LIMITED
WARRANTY policy and does not recognize or offer any form of an Implied Warranty.
No warranties shall apply after the maximum number of claims has been made by
the customer or after the Warranty Period; whichever is sooner.
OBTAINING WARRANTY SERVICE
Please review the Directions For Use provided with your Product
or view our online version at http://www.mistymate.com/directions.html before
seeking warranty service. If the part is still not functioning properly, and
falls within the FOUR (4) YEAR Warranty Period as described above, please contact
Misty Mate via telephone or email as soon as possible in order to prove the
item is defective and obtain a Claim Number, if applicable. Be sure to provide
your Name, Address, Telephone Number and E-mail Address when contacting Misty
Mate. CLAIMS WILL NOT BE PROCESSED WITHOUT WARRANTY REGISTRATION. Misty Mate
will pay for Best Means Ground Shipping at its discretion to return the replacement
part or product to you. Customers located outside the United States are responsible
for all shipping and handling charges.
OBTAINING SERVICE OUTSIDE OF WARRANTY TERMS
Misty Mate is available for customer service, assistance and
support at any point in time during the ownership of your Misty Mate Product.
If the Product is no longer covered under the terms of Misty Mate’s FOUR
(4) YEAR LIMITED WARRANTY policy and is malfunctioning, please review the Misty
Mate Directions For Use provided with your Product or view our online version
at http://www.mistymate.com/directions.html for troubleshooting. In addition,
a Misty Mate Customer Service Representative can provide you with prompt repair
suggestions on a case-by-case basis via telephone or email. If new parts are
needed for Products outside of the FOUR (4) YEAR LIMITED WARRANTY terms, they
can be purchased from the Misty Mate website at http://www.mistymate.com or
by phone at 1-800-233-6478.